News Archive

During October, we completed our ISO 9001 customer feedback survey for instrument sales completed within the last 12 months. When asked about overall satisfaction, we are pleased to report 77% of our customers reported that they were totally satisfied with a further 15% reporting a satisfied response. Our Company scored very highly with regards customer service (100% satisfied / totally satisfied). Similarly, we received excellent feedback in all sub-categories. Of particular note was our sales support with 100% totally satisfied / satisfied response. The customer service and communication element (which includes feedback on our telephone and written contact) also scored particularly highly with a 100% totally satisfied / satisfied response. The value, quality, performance and delivery time sub-categories also stood out with an excellent response.

Finally, we asked our customers to score our performance relative to other companies operating in a similar field; with a mark of five being an equivalent service. Consequently, with the average score computed at 9.0 out of a maximum of 10 points available, we have again performed extremely well with a marginal improvement against the previous year.

Domestic sales included a Proam ammonia monitor for Wessex Water to replace an instrument that provided 18 years of continuous service. We also received a purchase order for 15 Proam ammonia monitors, to be installed at sites across Severn Trent Water for final effluent monitoring. Two analysers will be supplied immediately and the others to be scheduled over the next four months.

International sales included a new purchase order from our Indian distributor, Forbes Marshall who procured a Protoc 300 TOC analyser, configured over the measuring range 0-1,000 ppm TOC, with automatic wash integrated for automatic self-cleaning functionality. The instrument is to be integrated into a complete monitoring system, fabricated by the Forbes Marshall engineering team.

September was another busy month, with instrumentation sales to various UK water utilities. South West Water procured several portable UVT instruments for verification of site instrumentation. Wessex Water placed purchased orders for several sites including final effluent ammonium and turbidity measurement. Additionally, we also pre-installed instrumentation for mixed liquor suspended solids measurement into a secondary enclosure, to allow for simplified site installation. September also concluded the analyser fabrication and testing of a Protoc 300 instrument, for a Scottish project managed by Veolia Water Technologies, analysing the wastewater from a DAF / GAC treatment process. International projects included two Proam ammonia monitors via our distributor, Atlas Technology for their end user, Taiwanese Semiconductor Manufacturing Company (TSMC).

The continuation of on-going bespoke builds and new analyser sales keep us busy during August. Four Proam analysers were built and underwent quality assurance testing, for projects within Severn Trent Water. Wessex Water also procured replacement final effluent ammonium instrumentation. Two additional Proam ammonia monitors were fabricated and went through quality assurance testing, for our Chinese distributor. August also required a third-party inspection of three Protoc 300 TOC analysers. The inspector was organised by the end user in India, to verify the additional client driven performance evaluation including a 24-hour stability test. The intended installation is to continuously monitor condensate return, at a refinery in North West India.

A typical quieter July, has allowed us to progress a number of existing customised fabrications and complete some of our analyser builds for our international distributors. A new purchase order was also received for a UVT analyser to replace one deemed to be uneconomic to repair, for installation within Severn Trent Water. Additionally, our Chinese distributor placed an order for a further six Proam ammonia monitors, following delivery of six analysers made in the previous month. The build of five bespoke turbidity monitors within GRP enclosures, complete with automatic compressed air cleaning commenced, for installation on final effluent discharge across a number of sites within a northern water utility.

June continued to be a busy period for new purchase orders and instrument builds. We supplied a number of UVT instruments to three different UK water companies, using the instrumentation to verify their UV treatment process. A water treatment contractor also purchased two portable UVT instruments for calibration of on-line instruments used to regulate the treatment process. Wessex Water purchased a pH and conductivity monitoring system which included installation by PPM into a small GRP enclosure.

We also commenced a larger kiosk build, for a cider manufacturer discharging to a local water course. The installation includes our Protoc 300 TOC analyser ranged 0-100mg/L with membrane filtration to provide continuous water quality, compliance measurement. Internationally, we received an order for two Protoc TOC analysers with a Spyder touch screen controller-display, from our Irish distributor. Additionally, our Chinese distributor also placed a further order for six Proam analysers, used to control aerobic digestion within the waste-water treatment process.

We received a number of purchase orders for pH, turbidity and ammonium monitoring applications during April, for surface water discharge from industrial sites and effluent monitoring within the municipal sector. We also commissioned a bespoke solar powered water quality installation for a wetland nutrient removal project. Photovoltaic solar panels were integrated to trickle charge lead acid batteries providing a 12 and 24VDC power supplies, to support nitrate and turbidity measurement. The instruments are being used to demonstrate the effectiveness of the reed bed treatment process. We also took time to meet with our Chinese distributor to discuss their projected instrument production requirements for the next six months. The first of several purchase orders was subsequently received to supply six Proam ammonia monitors for installation at various waste water facilities where the analyser will be used to control the aerobic digestion treatment process.

May continued to be a busy month with several portable UVT instrument supplied to support on-line instrumentation used for UV disinfection at various water and waste water treatment facilities. Our Chinese distributor also placed a further purchase order for eight Proam ammonia monitors ranged 0-2.00 PPM as N, once again intended for process control of the waste water treatment process. Further orders were also received from our Indian distributor requiring three more Protoc 300 analysers which were completed for a large refinery project. The configured measuring range of 0-10 PPM TOC satisfies a condensate application requiring detection of organic contamination. The provision of relay changeovers contacts configured as concentration alarm setpoints and MODBUS digital communication, allows for automatic isolation and sample stream diversion. As part of the client’s quality procedures, full functionality tests and a 24-hour stability run were independently witnessed by the appointed Bureau Veritas inspector. On acceptance of the detailed BV report, the instruments were packed and shipped to Bangalore airport, for the client to handle the customs clearance and import documentation.

March is our end of financial year so is typically a very busy time both in terms of new sales, stock taking and the preparation of end of year accounts.

Bespoke builds included a water intake protection system with instrumentation pre-mounted onto two separate PVC wall panels for installation within an existing building. Continuous on-line measurement included pH, conductivity, DO and turbidity within a dedicated sample tank and the dissolved organics and nitrate probe (free issued) mounted in a separate sample break tank.

In addition, we received a purchase order for a new bespoke analyser kiosk build for a brewery effluent monitoring application. The system will include our Protoc TOC analyser with membrane filtration and sample acquisition. The analyser kiosk will include pre-installation of the instrumentation, consumer unit, individual fused spurs to each appliance, frost protection and lighting.

Wessex Water also placed several purchase orders for a total of four Proam ammonia analysers to be installed to monitor final effluent at various waste water treatment facilities. Additionally, four pH systems were supplied for an industrial monitoring application. Another portable UVT instrument was also supplied to support a UV disinfection process at a UK water treatment plant.

February proved a very busy time for our production department completing many analyser and bespoke builds. New orders were also received for a number of UK and international projects.

A further purchase order was placed for our Proam analyser destined for a project in Severn Trent Water to measure final effluent quality. Additionally, Wessex Water purchased a new pH monitoring system for a waste water treatment facility. Two separate UK international Airports also placed orders for our Protoc TOC analyser technology with Paper Band Filtration to measure surface water quality discharge which can be affected by de-icing activities during winter months. Both Airport sites will require the instrumentation to be pre-mounted onto PVC wall panels, so these can be simply integrated into existing site structures. More to follow once the build has been completed and the installations have been commissioned.

Many new water quality measurement installations were also commissioned during February, including five final effluent turbidity monitoring stations in the NE of England.

We also supplied a further portable UVT instrument for an international project in Turkey.

January has been a busy month performing quality assurance on analyser builds for a number of domestic and international orders received prior to the Christmas shut down in addition to the completion of several bespoke builds.

Four final effluent turbidity monitoring kiosks were commissioned for a UK water company, at the same time as we were building a further five, to provide continuous water quality monitoring on discharges to rivers. A number of portable UVT instruments have also been supplied to water companies needing to maintain and verify their on-line instruments used to control the UV disinfection processes.

Internationally, our Taiwanese distributor Atlas Technology, has placed an order for six Proam ammonia monitors. These will be part of a project with Mega Union Technology Inc. who are a turnkey engineering firm located in Taiwan. The Company not only provides Ultra-Pure water treatment technology but also a design and construction service for wastewater treatment and reclamation plants. Four of the Proam ammonia analysers will be ranged of 0-500mg/l as N and two will have an automatic dilution option, to extend the range up to 6,000mg/l as N.

Furthermore, our Indian distributor - Forbes Marshall, has placed a new order for a Protoc 300 with automatic wash range 0-10ppm for a cooling water monitoring application at a refinery.

December proved to be a busy month for domestic sales and bespoke builds.

Five bespoke turbidity monitoring kiosks are under construction for final effluent monitoring locations throughout the north east of England.

Purchase orders were received for eight Proam ammonia monitors destined for Severn Trent Water, to be installed for continuous final effluent monitoring at various sites. Wessex Water also purchased a Proam ammonia monitor to replace an old instrument which was installed for final effluent compliance measurement some fifteen years ago.

Three MTOL turbidity instruments were purchased by South East Water for continuous potable, treated water monitoring.

Portable UVT instruments were also supplied for two applications. One was purchased by a shipping company so they can perform water quality measurement on ballast water post UV treatment. The other was supplied to a water treatment chemical manufacturer who will predominantly use the UVT meter, for drinking water applications but also within waste water treatment.

Internationally, Our Irish Distributor place a further order for two replacement Protoc 300 TOC analysers with automatic wash, for use on surface water monitoring applications within the pharmaceutical industry.

An influx of new orders has been received this month. Three Proam ammonia monitors have been supplied for final effluent monitoring applications at Severn Trent Water.

Our Chinese agent has also purchased four more Proam ammonia monitors which will be incorporated in their bespoke builds, for aeration control over the measurement range 0-2.00 PPM.

Our Irish distributor has placed orders for two additional Protoc TOC analysers ranged 0-100 PPM TOC for industrial surface water monitoring. We have supplied a further Protoc TOC analyser to an international airport located in the North East of England, to increase their environmental protection. Turbidity and pH instrumentation was supplied for an industrial discharge water quality monitoring application.

Bespoke builds included a small PV system in a bespoke enclosure complete with two solar panels, batteries and GSM data communications, to support a turbidity and nitrate monitoring system, where mains power is not available.

Our Indian distributor also placed an order for a TOC analyser ranged 0-10 PPM to measure condensate return at a petrochemical plant. The instrument will be housed in a secondary enclosure fabricated by Forbes Marshall along with the sample acquisition system.

In addition to the usual contract servicing and commissioning, we have been busy completing new orders and preparing for several bespoke builds.

In September, we received another significant purchase order for eight Proam ammonia analysers from our Chinese distributor who will install these for continuous measurement (0-2.00 PPM as N) of the aeration basin, to control the nitrification treatment process. We also supplied a Proam ammonia analyser for continuous final effluent monitoring to Sevren Trent Water. Additionally, Severn Trent Water purchased a Real Tech portable UVT meter for calibration verification of their on-line instrumentation, used for control of the UV disinfection process.

In October, we received two further purchase orders to supply a Proam ammonia analyser for final effluent measurement to Severn Trent Water. A housing developer also progressed an order for continuous monitoring of nitrate and turbidity, at two locations pre and post treatment, where the later will be supported by a battery/solar recharging kiosk and GSM data communications. South West Water purchased a portable UVT meter manufactured by Real Tech to support their on-line instrumentation used for UV disinfection control.

We also completed our ISO 9001 customer feedback survey for sales completed within the last 12 months. We are pleased to report 100% of these customers were satisfied with our overall performance and 69% totally satisfied. Similarly, we received excellent feedback in all sub-categories such as customer service and the communication element (telephone and written /email contact) as well as Sales and Service support where we received 100% satisfied as the feedback. We also asked our customers to score our performance relative to other companies operating in a similar field; with a mark of five being equivalent so with the average score computed at 8.7 out of 10 for the survey so once we have again performed extremely well.